Privacy Policy

Introduction

draxomeli.top AG ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website draxomeli.top or use our restaurant analytics services.

As the data controller, we are responsible for ensuring your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

We collect and process various types of personal data to provide our restaurant analytics services and maintain our website. The data we collect includes:

Information You Provide Directly

• Contact information: name, email address, phone number, company name
• Communication data: messages sent through our contact forms or email correspondence
• Account information: login credentials and profile information for our analytics platform
• Business information: restaurant details, operational data, and preferences

Information Collected Automatically

• Technical data: IP address, browser type and version, device information
• Usage data: pages visited, time spent on site, click patterns, referral sources
• Analytics data: website performance metrics and user behaviour patterns
• Cookie data: preferences and settings stored through cookies and similar technologies

How We Use Your Information

We use of your data is based on legitimate legal grounds under GDPR. We process your personal information for the following purposes:

Service Provision

• Providing restaurant analytics services and platform access
• Processing and responding to your enquiries and support requests
• Delivering customised reports and analytics insights
• Managing your account and subscription services

Business Operations

• Improving our services and developing new features
• Conducting market research and analysis
• Ensuring website security and preventing fraud
• Complying with legal obligations and regulatory requirements

Marketing and Communication

• Sending relevant industry insights and service updates (with consent)
• Personalising your experience on our website and platform
• Conducting targeted advertising campaigns

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party companies that help us operate our business, such as hosting providers, analytics services, and payment processors
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Our data retention periods are:

• Contact Information: Retained for 3 years after last contact or until you request deletion
• Account Data: Retained for the duration of your subscription plus 1 year for support purposes
• Analytics Data: Aggregated data may be retained indefinitely for business intelligence purposes
• Legal Compliance: Some data may be retained longer to comply with legal obligations

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response and breach notification procedures

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with sufficient data protection levels
• Binding Corporate Rules for transfers within multinational organisations

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal data in accordance with applicable law.